Subisu Cablenet Ltd. is a Leading Internet Protocol (IP) Based Service Provider in Nepal. The present services mainly cover Home and Enterprise clients. Its services include Home Internet & Digital TV, Enterprise Internet, Enterprise VPN Connectivity, IPLC services, Data Center Services and Cloud Services.
Know in details: https://subisu.net.np/about-us
SUBISU provides:
✅ Fiber Internet – High-speed broadband for home and business.
✅ Clear TV – Digital HD TV with interactive features.
✅ Enterprise Solutions – Dedicated leased lines, VPN, data center services, and more.
✅ Value-Added Services – Nokia Beacon mesh Wi-Fi, Subisu Mobile App, Referma Bonus, and more.
📞 Head Office: 01-4235888, 9779801235888
📩 Email: support@subisu.net.np
📍 Branches: Visit your nearest SUBISU branch.
📱 Social Media: Connect with us on Facebook, Instagram, TikTok, X (Twitter), and YouTube.
Click the link below to know more about our locations & contacts:
SUBISU services are available nationwide. To check coverage in your area, visit our website or call customer support.
Click the link below to know more about our branches & locations:
Facebook: https://www.facebook.com/subisu
Instagram: https://www.instagram.com/subisu_nepal/
TikTok: https://www.tiktok.com/@subisu_nepal
Linkedin: https://np.linkedin.com/company/subisu
You can book a new connection through:
- Website – Visit https://campaign.subisu.net.np/subisu-2025-offer and fill out the connection form.
- Customer Care – Call 01-4235888, 9779801235888
- Outlet – Visit the nearest SUBISU branch.
Renewing your SUBISU services is simple:
🔹 SUBISU Mobile App – Pay easily within seconds.
🔹 Digital Wallets – Use IME Pay, Khalti, eSewa, or ConnectIPS.
🔹 Online Banking – Transfer via mobile or internet banking.
🔹 Physical Payment – Pay at any SUBISU branch office or outlets.
🔹 Dedicated Sales Agent – Our sales representatives will visit your home to receive the payment.
You can pay via:
✔️ SUBISU Mobile App
✔️ Digital wallets (IME Pay, Khalti, eSewa, ConnectIPS)
✔️ Online banking
✔️ Cash or card at SUBISU branches & partner outlets
✔️ Our dedicated agents will assist you with payment collection at your doorstep.
Referma Bonus is a SUBISU scheme where you can simply refer SUBISU internet & ClearTV to your friends & earn One Month Free Subscription and free Upgrades!
You can Refer via link below:
Follow these simple steps to refer SUBISU internet & ClearTV to your Friends & Family:
-Visit our website: https://subisu.net.np
-Click on "Refer A Friend/Family"
-Sign in using your SUBISU Username & Password
-Fill in the details of your friend/family under "New Prospect Details" and click SUBMIT
-Click on "Your Referrals" to track your referral status
Refer now & enjoy Exciting Rewards with Referma Bonus!
Check you referrals in few steps:
-Go to https://subisu.net.np/
-Click on Refer a Friend/Family
-Login via registered SUBISU Username & Password
-Click on My Referrals to see the details of referee with connection status
For more information please contact at 01 4235888, 9801235888 or email us at consumer.sales@subisu.net.np
After the successful conversion of referral (with first payment), customer will be benefitted with free subscription of 1 month on 3, 6 or 12 Months of his/her existing service. Company will automatically extend the service once the conversion is done.
You will also receive SMS from the company once the connection of your referral is done.
Follow these steps to change Wi-Fi Password from App:
1. Login to SUBISU Mobile App
2. Go to Router Details
3. Tap the Edit icon on the bottom right.
4. Enter a new, strong password. Use a mix of letters, numbers, and special characters for better security.
5. Click on Submit to save the changes.
Your Wi-Fi password is now updated.!
Donot forget to update the new password on all your devices to regain Wi-Fi access.
You can restart your router using the SUBISU Mobile App anytime, anywhere.
Yes! We offer Nokia Beacon mesh Wi-Fi for seamless internet coverage.
📞 Call 01-4235888 for 24/7 customer support.
📱 Raise Tickets via My Tickets from SUBISU Mobile App and get a call from us.
📩 Message us on Facebook, Instagram, or Twitter for quick assistance.
-For the better performance, the ONU/Router normally should be placed in a central, elevated location within the home or office, away from walls, metal objects, and electronic interference.
-Place the ONU/Router near to frequently & maximumly used devices like the living room.
-Our Field technician assist for the best place selection of ONU/Router placement ensuring maximum Wi-Fi coverage, best internet performance etc.
No, All the required configuration are automated. Some parameters like Wi-Fi name (SSID), Password etc could be configured/changed from the Subisu Mobile App. If faced any issue to do so, please register the ticket (through Mobile App or contact Subisu Technical Support Center).
Connect the Network cable (Ethernet) to any ports except port no. 2 of ONU/Router for wired LAN connectivity, Wi-Fi Mesh(Beacons) or Wi-Fi Extender(Access Point) backhaul connectivity.
Yes, you can connect. Connect the Network cable (Ethernet) to any ports except port no. 2 of ONU/Router for wired LAN connectivity, Wi-Fi Mesh(Beacons) or Wi-Fi Extender(Access Point) backhaul connectivity.
-FUP (Fair Usage Policy) is a data usage limit set by ISPs to ensure fair bandwidth distribution among users. Once a user exceeds the allocated FUP limit, internet speeds may be throttled (reduced) for the rest of the billing cycle.
-This impacts your subscription by potentially slowing down internet speed after crossing the limit. For uninterrupted high-speed internet access, you may upgrade to a plan with a higher FUP limit or unlimited data.
-If you're not getting the subscribed internet bandwidth, it could be due to factors like Router placement, poor Wi-Fi signal, Wi-Fi interference, outdated equipment or end device limitation, network congestion etc.
-Additionally, if exceeded your FUP limit, your speed might be throttled.
-Checking your connection setup or contacting Subisu Technical Support can help to resolve the issue.
-Place the router centrally and elevated to avoid obstructions like thick walls.
-Reduce interference by keeping the router away from electronic devices like microwaves and adjust Wi-Fi channels.
-Use the Multi/Dual Band device for faster speeds
-Use Wi-Fi mesh (Beacons) and extenders systems for larger areas to boost coverage.
-Limit connected devices as per device capacity
-They are the identification of your Internet service.
-Registered Phone number will be your login credential for Subisu Mobile App.
-Please contact to Subisu Support in case you forget it.
The PON indicator on your ONU or ONT is responsible for showing the status of the fiber connection. It must glow continuously to work your internet connection properly.
Possible Reasons for Blinking PON Indicator:
How to Fix the Blinking PON Indicator:
a. Check the Fiber Cable:
b. Restart the ONU/ONT:
c. Check for LOS Indicator:
d. Verify with Subisu technical support:
Through SMS on the registered mobile number and through Subisu Mobile App.
For security reasons, ONU credentials are not shared. Please use the Subisu Mobile App to access the available features of ONUs or contact Subisu Technical Support team for assistance.
-Change the default password with Secure WiFi password periodically.
-Use the least interference channel.
Fiber to the Home or Fiber to the Premises is a broadband network architecture that delivers high speed Internet directly to residence or buildings through optical fiber.
To meet your need for higher speed, reliable and secured network, Subisu has come up with Next Generation Network Technology i.e.Fiber to the Home (FTTH) service. It is governed by GPON technology.
FTTH service of Subisu offers you:
- We offer ultra-high speed internet.
- We have well planned FTTH infrastructure which tends to reliability and consistency.
-We offer high speed broadband and ClearTV service through the same connection avoiding multiple connectivity hazards.
-We offer Static public IP/IPv6 address under requirement.
Subisu FTTH service is(are) available nationwide. To know more, please click the link below to know more about our branches & locations:
https://subisu.net.np/contact-us
You can make the payment to the representative who installs the service, right after the installation is completed. Or, you can pay via:
- SUBISU Mobile App
- Digital wallets (IME Pay, Khalti, eSewa, ConnectIPS)
- Online banking
- Cash or card at SUBISU branches & partner outlets
You can either have(make) the payment done at Subisu’s head office or at its any nearby SUBISU station or at the concerned re-seller/local partner/provider’s office in your area.
You can also make the payment by depositing the amount through our partner banks or pay it online using our online payment partners or via SUBISU Mobile App. Please check our payment partners section for more information regarding our partner banks and online payment partners.
You can pay via:
- SUBISU Mobile App
- Digital wallets (IME Pay, Khalti, eSewa, ConnectIPS)
- Online banking
- Cash or card at SUBISU branches & partner outlets
- Our dedicated agents will assist you with payment collection at your doorstep.
You can simply check your remaining days and subscription expiry details from SUBISU Mobile app or SMS or a phone call from our renewal section seven days prior to your account’s expiry and right after the next day of expiry.
You can check via https://selfcare.subisu.net.np/ or
Download the App : https://onelink.to/7khjkk
Renewing your SUBISU services is simple:
SUBISU Mobile App – Pay easily within seconds.
Digital Wallets – Use IME Pay, Khalti, eSewa, or ConnectIPS.
Online Banking – Transfer via mobile or internet banking.
Physical Payment – Pay at any SUBISU branch office or outlets.
Dedicated Sales Agent – Our sales representatives will visit your home to receive the payment.
Please renew your account timely to avoid disconnection of your service which is automatically done by the system software, once your account validity expires.
To switch to another package you can contact our Sales Section or check our website to get further information.
You can contact our Sales Section to know more about the available packages with higher speed.
Yes, you can shift your existing service to the areas where Subisu's network is already available. Please call or email at Sales Section if you plan to shift the connection from the existing place.
For email: consumer.sales@subisu.net.np
Please contact Sales section in such case. You will not have to pay for the unused time duration which you need to communicate in advance to our sales team. Please clarify about the duration which you are not going to use the service (for a temporary period) with the concerned renewal personnel at the time of informing about your temporary deactivation. However, you will be charged for TV service (if applicable) as per actual.
For email: sales@subisu.net.np
-An ONU (Optical Network Unit) in FTTH is a device that connects the customer premises to the Subisu fiber network, converting optical signals into electrical signals for internet, and ClearTV services.
-ONUs can function in bridge mode (for external routers) or router mode (with built-in Wi-Fi).
-Subisu provides ONU devices supporting high-speed internet, multi/dual-band Wi-Fi, and ClearTV services.
Please Call Subisu Support at 01 4235888 & 9801235888 or email us at support@subisu.net.np for assistance.
Please follow the steps to check data usages:
In order to change the username, please contact our Sales Section.
Email: sales@subisu.net.np
To get a fixed IP, please contact our Sales Section.
Email: sales@subisu.net.np
Before connecting to the router, connect the PC directly to the Modem via Ethernet (NOT via USB) and make sure that the Internet connection is working. Then connect the Ethernet cable from the cable modem to WAN/Internet port of the router. Connect your PC via Ethernet wire to LAN port of the router. For further guidance, please refer to the user manual of your router. If this does not work, please contact 01-4235888 & 9801235888 or email us at support@subisu.net.np
-ONU(Optical Network Unit)/CPE(Customer Premises Equipment)
-Fiber distribution hub
-Passive Optical Splitter
-OLT (Optical Line Terminal) on ISP distribution POP
SUBISU Mobile App is an all-in-one platform that allows customers to manage their SUBISU services, pay bills, track usage, easily restart router, change Wi-fi password, raise support tickets, and access exclusive offers conveniently.
You can download the SUBISU Mobile App from:
📱 Google Play Store (for Android users)
📱 Apple App Store (for iOS users)
You can pay your SUBISU bills through the app using simple steps:
Click on Renew/Pay Advance
Select Renewal Types (Internet Plan/ TV-Subscription/Offer)
Select Desirable Plan/Offer
Click on Proceed to make payment
Select your desirable Payment Method and continue
You can pay your SUBISU bill through the app using:
✅ IME Pay
✅ Khalti
✅ eSewa
✅ Mobile Banking/E-Wallets/Cards
✅ Connect IPS
Simply select your preferred payment method, and follow the instructions.
Yes! All transactions are secured with encrypted payment gateways, ensuring safe and reliable payments.
Yes, go to the Billing section, where you can view past payments and invoices.
Go to the Support section in the app, then go to My Tickets section, click on New Ticket and submit your issue. Our support team will get back to you as soon as possible.
Yes! In the My Tickets section, you can view the status and responses for your submitted tickets.
No worries! Simply use the Forgot Password option or contact SUBISU Customer Support for assistance.
The app provides:
✅ Easy Bill Payment
✅ Service Renewal
✅ Remote Router Restart
✅ Support Ticket submission
✅ Latest Offers & Promotions
✅ Update Wi-Fi Passwords
Follow these steps to change Wi-Fi Password from App:
1. Login to SUBISU Mobile App
2. Go to Router Details
3. Tap the Edit icon on the bottom right.
4. Enter a new, strong password. Use a mix of letters, numbers, and special characters for better security.
5. Click on Submit to save the changes.
Your Wi-Fi password is now updated.!
Donot forget to update the new password on all your devices to regain Wi-Fi access.
Try the following steps:
Go to the Profile section and update your details such as mobile number, email address.
