SMS or a phone call from our renewal section seven days prior to your account’s expiry and right after the next day of expiry.
You can check via https://selfcare.subisu.net.np/
You can either have your subscription renewed by making the renewal payment done at Subisu’s head office at Baluwatar, Kathmandu or at its nearby station or at the concerned re-seller/local partner/provider’s office in your area.
You can also make payment for renewal by depositing the amount through our partner banks or pay it online using our online payment partners. Please check our payment partners section for more information regarding our partner banks and online payment partners.
Payment using Subisu’s online payment partners and bank deposits are applicable only in Kathmandu valley for the time being.
Please renew your account timely to avoid disconnection of your service which is automatically done by the system software, once your account validity expires.
To switch to another package you can contact our Sales Section or check our website to get further information.
You can contact our Sales Section to know more about the available packages with higher speed.
Yes, you can shift your existing service to the areas where Subisu's network is already available. Please call or email at Sales Section if you plan to shift the connection from the existing place.
For email: consumer.sales@subisu.net.np
Please contact Sales section in such case. You will not have to pay for the unused time duration which you need to communicate in advance to our sales team. Please clarify about the duration which you are not going to use the service (for a temporary period) with the concerned renewal personnel at the time of informing about your temporary deactivation. However, you will be charged for TV service (if applicable) as per actual.
For email: sales@subisu.net.np
Please Call Subisu Support at 01 4235888 & 9801235888 or email us at support@subisu.net.np for assistance.
Please follow the steps to check data usages:
In order to change the username, please contact our Sales Section.
Email: sales@subisu.net.np
To get a fixed IP, please contact our Sales Section.
Email: sales@subisu.net.np
Before connecting to the router, connect the PC directly to the Modem via Ethernet (NOT via USB) and make sure that the Internet connection is working. Then connect the Ethernet cable from the cable modem to WAN/Internet port of the router. Connect your PC via Ethernet wire to LAN port of the router. For further guidance, please refer to the user manual of your router. If this does not work, please contact 01-4235888 & 9801235888 or email us at support@subisu.net.np
SUBISU Mobile App is an all-in-one platform that allows customers to manage their SUBISU services, pay bills, track usage, easily restart router, change Wi-fi password, raise support tickets, and access exclusive offers conveniently.
You can download the SUBISU Mobile App from:
📱 Google Play Store (for Android users)
📱 Apple App Store (for iOS users)
You can pay your SUBISU bills through the app using simple steps:
Click on Renew/Pay Advance
Select Renewal Types (Internet Plan/ TV-Subscription/Offer)
Select Desirable Plan/Offer
Click on Proceed to make payment
Select your desirable Payment Method and continue
You can pay your SUBISU bill through the app using:
✅ IME Pay
✅ Khalti
✅ eSewa
✅ Mobile Banking/E-Wallets/Cards
✅ Connect IPS
Simply select your preferred payment method, and follow the instructions.
Yes! All transactions are secured with encrypted payment gateways, ensuring safe and reliable payments.
Yes, go to the Billing section, where you can view past payments and invoices.
Go to the Support section in the app, then go to My Tickets section, click on New Ticket and submit your issue. Our support team will get back to you as soon as possible.
Yes! In the My Tickets section, you can view the status and responses for your submitted tickets.
No worries! Simply use the Forgot Password option or contact SUBISU Customer Support for assistance.
The app provides:
✅ Easy Bill Payment
✅ Service Renewal
✅ Remote Router Restart
✅ Support Ticket submission
✅ Latest Offers & Promotions
✅ Update Wi-Fi Passwords
Follow these steps to change Wi-Fi Password from App:
1. Login to SUBISU Mobile App
2. Go to Router Details
3. Tap the Edit icon on the bottom right.
4. Enter a new, strong password. Use a mix of letters, numbers, and special characters for better security.
5. Click on Submit to save the changes.
Your Wi-Fi password is now updated.!
Donot forget to update the new password on all your devices to regain Wi-Fi access.
Try the following steps:
Go to the Profile section and update your details such as mobile number, email address.
