• Fiber has Immunity to electromagnetic interference and has low attenuation loss than any available solutions; this will make your internet connection reliable and consistent.
• You can get virtually unlimited download and upload speed as accordance to your desire.

• Future ready technology/service i.e. Triple Play Service (Voice, Video and Data) from a single fiber line to your home.
• A consistent and quality service.
• Optimized business model by independent ONT solutions and optimal technology migration throughout the network.

Subisu FTTH service is(are) available nationwide. To know more, please click the link below to know more about our branches & locations:

https://subisu.net.np/contact-us

You can make the payment to the representative who installs the service, right after the installation is completed. Or, you can pay via: 

- SUBISU Mobile App 

-  Digital wallets (IME Pay, Khalti, eSewa, ConnectIPS) 

- Online banking 

- Cash or card at SUBISU branches & partner outlets

You can either have(make) the payment done at Subisu’s head office or at its any nearby SUBISU station or at the concerned re-seller/local partner/provider’s office in your area.

You can also make the payment by depositing the amount through our partner banks or pay it online using our online payment partners or via SUBISU Mobile App. Please check our payment partners section for more information regarding our partner banks and online payment partners.

You can pay via: 

- SUBISU Mobile App 

- Digital wallets (IME Pay, Khalti, eSewa, ConnectIPS) 

- Online banking 

- Cash or card at SUBISU branches & partner outlets 

- Our dedicated agents will assist you with payment collection at your doorstep.

You can simply check your remaining days and subscription expiry details from SUBISU Mobile app or SMS or a phone call from our renewal section seven days prior to your account’s expiry and right after the next day of expiry.

You can check via https://selfcare.subisu.net.np/ or

Download the App :  https://onelink.to/7khjkk

Renewing your SUBISU services is simple: 

 SUBISU Mobile App – Pay easily within seconds.
 Digital Wallets – Use IME Pay, Khalti, eSewa, or ConnectIPS.
 Online Banking – Transfer via mobile or internet banking.
 Physical Payment – Pay at any SUBISU branch office or outlets.
 Dedicated Sales Agent – Our sales representatives will visit your home to receive the payment.

Please renew your account timely to avoid disconnection of your service which is automatically done by the system software, once your account validity expires.

To switch to another package you can contact our Sales Section or check our website to get further information.

You can contact our Sales Section to know more about the available packages with higher speed.

Yes, you can shift your existing service to the areas where Subisu's network is already available. Please call or email at Sales Section if you plan to shift the connection from the existing place. 

For email:  consumer.sales@subisu.net.np

Please contact Sales section in such case. You will not have to pay for the unused time duration which you need to communicate in advance to our sales team. Please clarify about the duration which you are not going to use the service (for a temporary period) with the concerned renewal personnel at the time of informing about your temporary deactivation. However, you will be charged for TV service (if applicable) as per actual.

For email:  sales@subisu.net.np

Please Call Subisu Support at 01 4235888 & 9801235888 or email us at support@subisu.net.np for assistance.

Please follow the steps to check data usages:

• Log into the Internet and open https://selfcare.subisu.net.np/
• Enter your username and account password.
• On the home page you will find Session History where you will be asked to provide username and the dates of usage data.

In order to change the username, please contact our Sales Section.

Email: sales@subisu.net.np

To get a fixed IP, please contact our Sales Section.

Email: sales@subisu.net.np

Before connecting to the router, connect the PC directly to the Modem via Ethernet (NOT via USB) and make sure that the Internet connection is working. Then connect the Ethernet cable from the cable modem to WAN/Internet port of the router. Connect your PC via Ethernet wire to LAN port of the router. For further guidance, please refer to the user manual of your router. If this does not work, please contact 01-4235888 & 9801235888 or email us at support@subisu.net.np

• Mostly coverage of the device depend upon the placement of device and density of the urbaneness of environment.
• Practically we found coverage of NSM2, LocoM2,Bullet M2 (Ubiquity Product) with sector antenna within 1.5KM
• In the case of 5Ghz, NSM5, LocoM5,BulletM5 it will be within 2.5KM
• Engenius product ENH 200, ENS 500, EXT 700 and CIG has the coverage area with 1KM

• Press the Hardware button for the 10 second.
• In some of the product need power reboot after hard reboot.

• First download the Latest firmware from the official site of product.
• For ubiquiti product : https://www.ubnt.com/products/#all/wireless
• For Engenius product: http://www.engeniusnetworks.com/
• Upload the downloaded latest firmware.

• For the wireless connectivity always select Bandwidth 20/40.
• Channel 1, 6, 11 are non-overlapping channel try to select these channel and correspond frequency.

• Login the device page
• Select the wireless option and then step down to security
• Select security mode as AES/WEP/WPA-PSK then set password in password block

• Login the CPE device page (mention in 1st FAQ).
• Select the main option.
• At the bottom there is the WAN (wireless connectivity data rate) and LAN interface data rate.

SUBISU Mobile App is an all-in-one platform that allows customers to manage their SUBISU services, pay bills, track usage, easily restart router, change Wi-fi password, raise support tickets, and access exclusive offers conveniently.

You can download the SUBISU Mobile App from:
📱 Google Play Store (for Android users)
📱 Apple App Store (for iOS users)

• Open the app and enter your registered mobile number.
• Enter the OTP sent to your phone for verification.
• Once verified, you can access your account.
• Set login password for further login.

You can pay your SUBISU bills through the app using simple steps:

• Click on Renew/Pay Advance

• Select Renewal Types (Internet Plan/ TV-Subscription/Offer)

• Select Desirable Plan/Offer

• Click on Proceed to make payment

• Select your desirable Payment Method and continue

• You can pay your SUBISU bill through the app using:
  ✅ IME Pay
  ✅ Khalti
  ✅ eSewa
  ✅ Mobile Banking/E-Wallets/Cards
  ✅ Connect IPS

• Simply select your preferred payment method, and follow the instructions.

Yes! All transactions are secured with encrypted payment gateways, ensuring safe and reliable payments.

Yes, go to the Billing section, where you can view past payments and invoices.

Go to the Support section in the app, then go to My Tickets section, click on New Ticket and submit your issue. Our support team will get back to you as soon as possible.

Yes! In the My Tickets section, you can view the status and responses for your submitted tickets.

No worries! Simply use the Forgot Password option or contact SUBISU Customer Support for assistance.

The app provides:
✅ Easy Bill Payment
✅ Service Renewal
✅ Remote Router Restart
✅ Support Ticket submission
✅ Latest Offers & Promotions
✅ Update Wi-Fi Passwords

Follow these steps to change Wi-Fi Password from App:
1. Login to SUBISU Mobile App
2. Go to Router Details
3. Tap the Edit icon on the bottom right.
4. Enter a new, strong password. Use a mix of letters, numbers, and special characters for better security.
5. Click on Submit to save the changes.

Your Wi-Fi password is now updated.!

Donot forget to update the new password on all your devices to regain Wi-Fi access.

Try the following steps:

• Check your internet connection.
• Update the app to the latest version.
• Clear cache from your device settings.
• If the issue persists, contact SUBISU Support.

Go to the Profile section and update your details such as mobile number, email address.