Fiber To The Home Internet FAQ

General/Basics

FTTH (Fiber to the Home) is the delivery of a communications signal over optical fiber from the operator’s switching equipment all the way to a home or business, thereby replacing existing copper infrastructure such as coaxial cable.

•    Fiber has Immunity to electromagnetic interference and has low attenuation loss than any available solutions; this will make your internet connection reliable and consistent.
•    You can get virtually unlimited download and upload speed as accordance to your desire.

To meet your need for higher speed, reliable and secured network, Subisu has come up with Next Generation Network Technology i.e.Fiber to the Home (FTTH) service. It is governed by GPON technology.
FTTH service of Subisu offers you:
•    Future ready technology/service i.e. Triple Play Service (Voice, Video and Data) from a single fiber line to your home.
•    A consistent and quality service.
•    Optimized business model by independent ONT solutions and optimal technology migration throughout the network.

FTTH service doesn’t require electrical power for distribution of fiber network (between POP to your location). So, there will be no impact of load-shedding to your FTTH service.

Sales

Subisu FTTH service is(are) available in Kathmandu, Lalitpur and Bhaktapur, and also available in areas outside Kathmandu valley. To know more, please contact our Subisu’s head office or any nearby SUBISU station.
https://subisu.net.np/contact-us

You can make the payment to the representative who installs the service, right after the installation is completed.

You can either have(make) the payment done at Subisu’s head office or at its any nearby SUBISU station or at the concerned re-seller/local partner/provider’s office in your area.
You can also make the payment by depositing the amount through our partner banks or pay it online using our online payment partners. Please check our payment partners section for more information regarding our partner banks and online payment partners.
Ref: https://subisu.net.np/payment-partners
Payment using Subisu’s online payment partners and bank deposits are applicable only in Kathmandu valley for the time being.

SMS or a phone call from our renewal section seven days prior to your account’s expiry and right after the next day of expiry.

You can check via https://myportal.subisu.net.np/Customer/Default.aspx

You can either have your subscription renewed by making the renewal payment done at Subisu’s head office at Baluwatar, Kathmandu or at its nearby station or at the concerned re-seller/local partner/provider’s office in your area.
Nearby Stations: https://subisu.net.np/subisu-stations

You can also make payment for renewal by depositing the amount through our partner banks or pay it online using our online payment partners. Please check our payment partners section for more information regarding our partner banks and online payment partners.
https://subisu.net.np/payment-partners

Payment using Subisu’s online payment partners and bank deposits are applicable only in Kathmandu valley for the time being.

Please renew your account timely to avoid disconnection of your service which is automatically done by the system software, once your account validity expires.

You can request us to extend the subscription for 3 days more using ‘promise to pay’ with an assurance from your side to pay within that period. We provide this privilege to customer understanding their circumstances. However, if you still fail to pay within that time period than unfortunately the service will be disconnected until the payment is made. 
Ref: https://myportal.subisu.net.np/Customer/Default.aspx

To switch to another package you can contact our Sales Section or check our website to get further information.

Ref: https://subisu.net.np/fiter-packages/fiber/renewal/no/1

You can contact our Sales Section to know more about the available packages with higher speed.

Ref: https://myportal.subisu.net.np/Customer/Default.aspx

Yes, you can shift your existing service to the areas where Subisu's network is already available. Please call or email at Sales Section if you plan to shift the connection from the existing place. 

For email:  consumer.sales@subisu.net.np

Yes, Rs.500 will be charged for this purpose. In case of additional use of cable (Fiber/coaxial), depending upon the service available and requested, charges will be applicable as per actual.

Please contact Sales section in such case. You will not have to pay for the unused time duration which you need to communicate in advance to our sales team. Please clarify about the duration which you are not going to use the service (for a temporary period) with the concerned renewal personnel at the time of informing about your temporary deactivation. However, you will be charged for TV service (if applicable) as per actual.

For email:  sales@subisu.net.np

If you decide to discontinue your Internet subscription only, then you will need to pay for the Cable TV service as per actual.

Technical

Yes you can access email accounts you have on other ISPs. The SMTP server has to be set (for sending mails) to smtp.subisu.net.np and pop3/imap server (to retrieve mails) must be set to the address of your mail account provider. Please follow these steps:

•    Open Outlook Express
•    Click on Tools
•    Go to Accounts


•    Go to mail TAB
•    Click on Properties button
•    Go to SERVER TAB
•    Your incoming mail will be same as that of the (account-provider).

SMTP: smtp.subisu.net.np
POP3: pop3.subisu.net.np

If these settings are fine, test the mail settings by sending a mail

If it is still not working, then use the following settings:

  • Go to more setting>Advanced
  • Port: 110
  • Encryption: None
  • Port : 465
  • Encryption : None

If these settings are fine, test the mail settings by sending a mail. If it is still not working, then use the following settings:

  • Incoming mail server: pop3.subisu.net.np
  • Port : 995
  • Encryption : SSL/TSL
  • Outgoing mail server: smtp.subisu.net.np
  • Port : 465
  • Encryption : SSL/TSL
  • Ok

If these settings are set, test the mail settings by sending a mail. If it is still not working, then please contact or mail us at : support@subisu.net.np

 

ONU stands for Optical Network Unit, which is usually placed inside customer premises and it converts optical signal transmitted via fiber to electrical signals. Later on electrical signal is delivered to router or any other CPE device in the client end with the help of Ethernet cable.

Yes, the ONU is supported by all Operating Systems and works with all of them.

You need to release bound MAC/IP address to the ONU by power cycling it. Power down by unplugging from outlet, wait 10 seconds, plug the modem back in. This process will reset the ONU. If you have changed the CPE device (Computer/Laptop) or cloned the MAC address, you need to contact Technical Support to bind Hardware MAC.

Step 1: Go to run
Step 2: Type ‘cmd’
Step 3: Type ipconfig /release

Step 4: Type ipconfig /renew

Note: In case of Bridge Connectivity, please contact support center for further assistance.

The ONU is not able to range the downstream PON signal (frequency) or ONU is not registered in OLT (system). You can’t connect to the internet unless the PON is stable. Contact to technical support for assistance.
The ONU is not able to receive the RX-Optical Power. There may be possibility of a broken fiber link. First check all the patch chord connected inside the residence and re-check the LOS LED. If the LOS LED is still continuously blinking in red then contact the technical support for assistance.

This can happen due to any one of the following reasons stated below:
    ONU is not receiving a signal: check the front panel of your ONU to see if the “PON” led is a steady green. If it is flashing (blinking) green, the ONU is not receiving valid signals. Call Technical Support to troubleshoot the problem.



    LAN may be disabled. To enable the LAN card do the following:

•    Go to Desktop
•    Right click My Network places (alternately from RUN type ncpa.cpl)
•    Go to properties
•    Right click the LAN device connected to the modem. If LAN is disabled you will see ENABLE at the top. Click on it.




•    Go to the properties of LAN
•    Check internet protocol (TCP/IP)
•    Go to properties tab of TCP/IP
•    Under general menu, check “obtain IP address automatically” and “obtain DNS server automatically”
•    Then click on OK

           

 

Please Call Subisu Support at 01 4235888 & 9801235888 or email us at support@subisu.net.np for assistance.

Please follow the steps to check data usages:
•    Log into the Internet and open http://myportal.subisu.net.np.
•    Enter your username and account password.
•    On the home page you will find Session History where you will be asked to provide username and the dates of usage data.

In order to change the username, please contact our Sales Section.

Email: sales@subisu.net.np

Check the bandwidth utilization, latency, wireless strength and pinging the default gateway. If everything seems fine at your end, then you can contact our Technical Support.

To get a fixed IP, please contact our Sales Section.

Email: sales@subisu.net.np

Before connecting to the router, connect the PC directly to the Modem via Ethernet (NOT via USB) and make sure that the Internet connection is working. Then connect the Ethernet cable from the cable modem to WAN/Internet port of the router. Connect your PC via Ethernet wire to LAN port of the router. For further guidance, please refer to the user manual of your router. If this does not work, please contact 01-4235888 & 9801235888 or email us at support@subisu.net.np

•    Open browser & type default gateway of router in address bar.
•    Type username : admin & password : admin



•    Select the configuration / connection type to dynamic IP.



•    Enter the SSID name
•    Enter the Network key / PSK



•    Click on apply
•    Click on finish
•    Now restart the device.

•    Open browser and type default gateway of router i.e. 192.168.0.1 in address bar.
•    Type username : admin & password : admin



•    Now select on quick setup
•    Click next
•    Select Dynamic IP & click on next



•    Select No, I don’t need to clone MAC Address & click next
•    Enter your wireless name (SSID)
•    Enter your password on PSK password



•    Click next and finish.
•    Reboot your router.

•    Open browser and type default gateway of router i.e. 192.168.0.1 in address bar
•    Type username : admin & password : admin



•    Click on Setup
•    Click on Quick Setup
•    Click on next
    WAN Connection Type:
    Dynamic IP

•    Wireless
    Assign SSID
    Security- WPA-PSK and Enter Password



•     Next

•     Click Finish to complete the Set-up.

•    Open browser and type default gateway of router i.e. 192.168.1.254 in address bar
•    Type username : AdminGPON & password : ALC#FGU


•     Click Network
•    Select both port in route mode

•    Click save
•    Click WAN

  • WAN connection list
  • Create one new connection
  • Tick on the enable/disable
  • Tick on internet on service
  • Insert Vlan ID
  • Insert 0 in Vlan Pri
  • And save

•     Wireless Setting:

  • Enter SSID Name
  • WPA key: Insert the desired password
  • And Save

 

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