Fair Usage Policy

Subisu’s Fair Usage Policy

Subisu’s Fair Usage Policy is designed in such a manner that we continue to provide the best of Internet experience to all our customers. This Fair Usage Policy forms part of/and incorporated in Subisu Terms & Conditions for Internet Service.

Why Fair Usage Policy?

The intent of Subisu Fair Usage Policy is to provide the optimum Internet experience to all Subisu customers. A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. Subisu Fair Usage Policy will be applicable in such cases.

What happens in Fair Usage Policy?

Under the policy we have defined fair usage levels for unlimited data transfer plans, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.

On reaching the fair usage level, the plan speed would be rationalized by up to 80% - 90% for the rest of the monthly billing cycle. Client can also verify from client portal that if the FUP is applied in their package or not at any point of time. However, if the customer continues to breach Subisu Fair Usage Policy for the particular decreased bandwidth as well, Subisu may either notify to stop the unacceptable usage or may terminate the service (with or without notice). Or if customer wants more data at any month, he/ she can top-up the data in very reasonable price.

Please note that the speed would be upgraded to the normal speed at the start of the next month.

What is the impact of Fair Usage Policy on data transfer limits?

Data transfer limits are totally dependent on the speed of Internet that the client has subscribed. Higher speed has higher FUP value and lower speed has lower than that of high-speed package value.

Subisu reserves the right to change/modify the terms and conditions of Subisu Fair Usage Policy in part or in whole as and when need for the same is realized.

 

SUBISU Fair Usage Policy on applicable packages

For Internet Package

Internet Bandwidth of 20Mbps, 35Mbps, 45Mbps, Data Volume will be of 400 GB, 500 GB, 600GB respectively.

For Internet & Clear TV Package

 Internet Bandwidth of 30Mbps, 40Mbps, 60Mbps, Data Volume will be of 500GB, 600GB, 700GB respectively.

All internet packages will fall back to 5Mbps

 

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