Please follow the steps to check data usage:
Getting the data from the server may take a little time. On the same page you will also find Usage Summary where you can access data usage from the date you have selected in the form of a total.
Check the bandwidth utilization, latency, wireless strength and pinging the default gateway. If everything seems fine at your end, then you can contact our Technical Support to know the cause. It may be due to signal problem, excessive download from other device in your home, automatic update of windows and other software, Lastly it could be due to virus affected in your device.
Subisu normally provides subscribed bandwidth to its user and is not shared. However if any user demand for shared bandwidth, it’ll be provided on demand and that is mentioned in contract as well.
Yes you can access email accounts you have on other ISPs. The SMTP server has to be set (for sending mails) to smtp.subisu.net.np and pop3/imap server (to retrieve mails) must be set to the address of your mail account provider. Please follow these steps:
The modem is not able to range the downstream and upstream RF signal (frequencies). You can`t connect to the internet unless the LED is stable. To correct it, firstly power cycle your cable modem and see if the LED becomes stable. If the LED is still blinking contact Technical Support for assistance.
Since the cable modem is supported by all Operating Systems, it works with any operation system.
You need Unify NSC client software. Follow the steps below to download the Unify NSC client software from our ftp server at ftp://ftp.subisu.net.np
Or if you have a copy saved in your local storage, you can install it from there.
Verify your Ethernet (Network Card) connection with the modem.
Note: If you are using USB cable to connect to the Internet. Please visit our ftp site (ftp://ftp.subisu.net.np) and download the USB cable modem driver from CM Drivers folder (Terayon or Joohong according to your model). Before formatting, re-installing or changing the OS do not forget to backup your data.
Firstly, Do login in Subisu IP Address. For details follow the procedures:
After login Procedure:
To change account password, click on account details. Check mark the square box and Change A/C Password will appear on screen. Click on it and enter password twice to change account password.
Note: Account password and net password are different. Net password refers to login password for internet use where as account password is used to access account information in http://myaccount.subisu.net.np
Log into the internet and open http://myaccount.subisu.net.np. Enter your username and account password. On the home page you will find Session History where you will be asked to provide username and the dates of usage data. Getting the data from the server may take a little time. On the same page you will also find Usage Summary where you can access data usage from the date you have selected in the form of a total.
After logging in, open http://myaccount.subisu.net.np. Click on the Accounts Graph to the left side of your home screen and select desired time period to view bandwidth usage.
Please Call Subisu Support: Contact No:01 4235888, 9801235888 or Email at firstname.lastname@example.org for assistance.
This can happen due to any one of the following reasons stated below:
A message will pop up on your screen after you have exceeded your Data Limit and you will be disconnected. To renew your account please call the sales section at 01 4235888, 9801235888. You can also reach us via email@example.com or firstname.lastname@example.org.
You need to release bound MAC/IP address to the modem by power cycling it. To do this, power down by unplugging from outlet and wait 10 seconds before plugging it back in. This process will reset the modem. If this does not work contact Technical Support for assistance.
Double click the setup file. You will be asked if you want to click on RUN and then click on Next, I Agree and Install respectively. After the setup completes click CLOSE. You will see a shortcut to the NSC Lite Client on the desktop. Double click and enter login credentials and start surfing the internet.
Fig 1.1: TCP/IP settings for login users to obtain IP and DNS using DHCP Server.
** Please change your internet/e-mail access password frequently.
** To change your internet password refer to the process above.
** To change your E-mail password, please log into the following URL link http://mail.subisu.net.np with current credentials, go to options and click on change password.
If you have other problems or queries, you can call Technical Assistance or e-mail us at email@example.com
Before connecting to the router, connect the PC directly to the Modem via Ethernet (NOT via USB) and make sure that the internet connection is working. Then connect the Ethernet cable from the cable modem to WAN/Internet port of the router. Connect your PC via Ethernet wire to LAN port of the router. For further guidance, please refer to the user manual of your router. If this does not work, please contact Subisu Technical Support.
We bind the CPE Hardware MAC with our DHCP server, thus you don`t have to login to access the Internet. But if you change the CPE device or Clone the MAC address you will be redirected to the login page. To solve the problem please contact Technical Support. Other reasons for such problems could be:
You need to release bound MAC/IP address to the modem by power cycling it. Power down by unplugging from outlet, wait 10 seconds, plug the modem back in. This process will reset the modem. If you have changed the CPE device (Computer/Laptop) or cloned the MAC address, you need to contact Technical Support to bind Hardware MAC.
If you have other problems or queries, please Contact Us.